- Order Processing Time
For retail orders: We will arrange shipment within 2 working days after payment confirmation.
For bulk wholesale orders: The lead time depends on product types and order quantities. - Support & Response Time
We normally reply to all messages within 1–5 hours during our working hours.
However, replies may be delayed due to time zone differences between China and your country, as well as Chinese statutory public holidays. - Return Policy
All products are fully inspected and well packed before dispatch.
If you receive defective goods or items damaged during transit, please contact us within 7 calendar days upon receipt.
Returned goods must be unused, without scratches, wear marks or man-made damage.
The buyer shall bear all shipping fees for returns. - Standard Shipping Delivery Time
US / UK: 7–15 working days
Spain, France, Germany: 7–15 working days
All other countries: Up to 20 working days - Express Delivery (DHL / FedEx / UPS)
Delivery time: 4–8 working days - Customs Clearance
The buyer takes full responsibility for local customs clearance and any related duties or taxes.
Secure Payments
We accept most major payment methods. You can pay via PayPal or credit card.
Fast Shipping
We offer global shipping, standard registered transport, and business transport.
Online Support
We provide you with fast and friendly dedicated technical and customer support.
Flexible Return
We offer a flexible 7 day return policy for all unopened products and provide exchange services for defective items.
